Blog no.2

CRESTA MARANG WEDDING LUNCH

Empowerment

The writer focused on the impacts of empowering your employees in events in particular the wedding lunch held at Marang Hotel for 200pax. Pettinger (2007) has highlighted that empowerment is more of assigning that allows the workers to make decisions in the absence of the managers or presence of managers and make solutions to problems (Du Toit, Marais and Motlatla (2003).

It has been evident that empowered employees are usually satisfied and motivated(Jones,2002).Though Bowdin et al (2012) has alluded that theory X and Y of McGregor has argued that some elements called hygiene factors do not motivate workers like working conditions though managers can motivate their employees by empowering them. The workers at the event showed that they were much empowered to take decisions in the absence of the managers. For example taking lead in the planning process of how the set up for the wedding will be in round tables, centrepieces, and position of the walk-away aigle for the bride in the absence of the manager but had to wait for final approval from the manager. Further work by Pride, Hughes, Kapoor (2012), Du Toit, Marais and Motlatla (2003) supports this claim that empowered employees have a voice in the work they do and how they want to do it.

The event outcome was achieved, and the learner suggests that managers should empower employees on administrative work because it was evident that the employees could take lead in the setting up but not on the marketing process.